Hilton announced that its Orlando contact center will be closed from Wednesday, September 28th through Friday, September 30th due to Hurricane Ian. This means that all reservations and customer service inquiries for Hilton’s Orlando hotels will be unavailable during this time. Hilton is advising customers to instead book reservations online, as well as modify or cancel reservations online during this closure.
Hilton Grand Vacations resorts will still be open during these days, but if you have a check-in date from Wednesday, September 28th through Friday, September 30th, it’s best to call your resort to determine if any check-in procedures have changed due to Hurricane Ian.
Due to Hurricane Ian’s potential impact to the Central Florida region, our Orlando Contact Center will be closed. Limited services will be available from Wednesday, September 28, at 12:00 p.m. ET through 9 p.m. ET Friday, September 30, 2022. Please understand that longer than normal wait times may occur, and some services may not be available, including the conversion of ClubPoints for Hilton Honors hotel stays. Many account servicing needs including modifying or canceling a reservation can be made using the Club website.
Urgent assistance can be reached by dialing 1-800-932-4482 and following the prompts below. Please select from the following options once connected:
First: Press 2, if you are an HGV Owner or Club Member with Hilton Grand Vacations
Next: Press 3, for Points adjustments, Resort and Hotel reservations, RCI Exchange reservations or cruise reservations
Last: Press 2, for Hilton Grand Vacations Club resort reservations
We thank you for your understanding.
Hilton’s Orlando contact center is just one of many businesses that have been forced to close due to Hurricane Ian. The hurricane, which is expected to make landfall in Florida today, September 28th, 2022, and has already caused widespread damage across the Caribbean and is forecasted to make its way up the Southwest Coast of Florida, and pass through the greater Orlando area.
If you’re planning on traveling to Florida this week, it’s important to keep up with the latest updates on Hurricane Ian. For more information, be sure to visit Hilton’s website or give them a call. We hope that everyone affected by the hurricane stays safe!
