Over the years of owning a Hilton timeshare, you may find yourself in a situation where you’ll have to cancel your reservation for one reason or another. Hilton Grand Vacations Club reservation cancellation policy can be visualized as a straightforward timeline that makes understanding your rights as an owner quick and simple. Read on to see our simple chart below for a visual representation of the HGV cancellation policy.
HGVC Cancellation Policy
HGVC’s cancellation policy is based on the developer’s ability to re-book the reservation with another owner, ultimately keeping occupancy rates high thus maximizing available inventory for all owners. The closer your cancellation is to the check-in date, the more difficult it is to fill the vacant unit. Therefore, cancellations will vary in the loss of currency (points or cash) based on the timeframe of the cancellation.
| Cancellation | 31+ Days | 30 – 16 Days | 15 Days or Less |
|---|---|---|---|
| Home Week Priority (Including Fixed/ Event Weeks) |
No penalty | Forfeiture of 50% of Points used |
Forfeiture of 100% of Points used |
| Home Resort Priority Reservations | Forfeiture of reservation fee |
Forfeiture of reservation fee and 50% of Points used |
Forfeiture of reservation fee and 100% of Points used |
| Hilton Club Priority Reservations |
Forfeiture of reservation fee |
Forfeiture of reservation fee and 50% of Points used |
Forfeiture of reservation fee and 100% of Points used |
| ClubSeason Reservations | Forfeiture of reservation fee |
Forfeiture of reservation fee and 50% of Points used |
Forfeiture of reservation fee and 100% of Points used |
| Open Season Rental |
N/A | Forfeiture of 50% of rental rate paid |
Forfeiture of 100% of rental rate paid |
Reservations Using ClubPoints
For reservations that were made using ClubPoints, when canceling 31 days or more prior to the check-in date will only result in the loss of the reservation fee. Canceling 30 to 16 days prior to check-in date will result in the loss of 50% of the currency used for reservation. Canceling 15 days or less days prior to check-in date will result in a 100% loss of currency used for the reservation.
Open Season Cash Reservations
If the reservation is cancelled 30 to 16 days prior to check-in, there will be a loss of 50% of the cash rental rate of the reservation. Canceling 15 days or less days prior to your check-in date will result in a 100% loss of the cash rental rate of the reservation.
How To Cancel A Hilton Grand Vacations Reservation
If you need to make a cancellation, you may call the HGVC reservations phone number. In addition to being able to help you with booking and trading, the Hilton Club Counselors can assist you with canceling your reservation.
If you prefer, you also have the ability to cancel your reservation online. You can read our in-depth article where you’ll get step by step instructions on modifying & canceling Hilton Grand Vacations (HGV) reservations online using the member dashboard here: How To Modify / Cancel A Hilton Grand Vacations Reservation Online.
More Information
If you would like more information on Hilton Grand Vacations Club and their policies, our blog has many articles providing information about all aspects of Hilton, timeshare clubs and more. Also, feel free to fill in a contact form and a licensed agent will respond to you directly and answer any remaining questions.
